Content policy

Last updated: Apr 2026

The spirit of the place

That Time… is a place for your shared memories, seen by the small group of people you invite to each moment. The people in a moment's cast are the audience — there's no public surface to perform for, and no algorithm rewarding outrage. Be decent to the people you're sharing with, and considerate about the people you're remembering.

Most of what follows is common sense. We're writing it down so that if something goes wrong, we have a shared reference to point to.

What's not allowed

You must not post or share:

Illegal content. This includes child sexual abuse material (CSAM), terrorist content, content that incites violence, and anything else unlawful under UK law.
Harassment, hate, or threats. Targeted cruelty, slurs against a protected group, or content designed to intimidate or dehumanise someone.
Non-consensual personal information. Don't share someone's home address, phone number, workplace, or similar private details without their consent. Don't post identifiable photos of someone who has asked you not to, and don't post intimate images of anyone without their explicit permission.
Sexual content involving minors, or any sexualised depictions of children. There is no grey area here.
Spam, scams, and malware. Mass invitations, chain messages, phishing, deceptive links, or content intended to trick people.
Impersonation. Don't pretend to be someone you're not, or set up accounts to mislead people about who's contributing.
Abuse of the service itself. Don't try to bypass access controls, extract other people's data, scrape the service, or interfere with how it runs.

How to report something

Email support@thattime.org with:

The URL of the moment (or a link to the email, if the issue is in email),
A short description of what's wrong and why it bothers you,
Which specific contribution, photo, or reaction, if relevant.

What we'll do

A human reads every report. We'll usually:

Acknowledge receipt.
Review the content against this policy.
Ask you for more detail if we need it.
Take action if warranted — that could mean removing content, suspending an account, or (for illegal content) reporting it to the appropriate authority and preserving evidence.
Tell you what we decided.

We won't share your identity as the reporter with the subject of the report unless we're legally required to.

Illegal content

For child sexual abuse material we preserve evidence and report to the National Center for Missing & Exploited Children (NCMEC) and/or the Internet Watch Foundation and UK law enforcement as appropriate. For terrorist content we cooperate with the relevant UK authorities. We do this whether or not anyone has reported it.

If you're the subject of a report

If someone reports your content, we'll usually tell you what's alleged and give you a chance to respond before we take action — unless doing so would compromise someone's safety, an investigation, or our legal obligations.

Appeals

If we take action against your account or content and you think we got it wrong, reply to the enforcement email and ask for a review. A different person (where possible) will look again. We'll tell you what we decided and why.